Seamlessly integrated with Microsoft Dynamics 365, the Commerce Agent transforms your eShop into an intelligent shopping platform. By combining AI-powered product search, conversational assistance, and visual discovery through AI Lens, it enables customers to find, explore, and purchase products effortlessly—while leveraging real-time ERP data for accuracy and personalization.
Core Capabilities
- AI-powered product discovery and smart search
- Visual search using AI Lens (image-based product finding)
- Conversational shopping assistant for instant support
- Real-time product data from Dynamics 365 Business Central
- Personalized recommendations based on user behavior
- Faster buying journeys with reduced friction
Key Features of Commerce Agent
Intelligent Shopping Experience
Create seamless and engaging buying journeys with AI guiding users from discovery to checkout.
Smart Product Search
Enable users to quickly find products using natural language, filters, and AI-enhanced search results.
AI Lens Visual Search
Allow customers to upload images and instantly discover matching or similar products—making search effortless and intuitive.
Conversational Commerce Assistant
Provide real-time assistance for product queries, recommendations, order details, and more through AI chat.
Personalized Recommendations
Deliver tailored product suggestions based on browsing behavior, purchase history, and preferences.
Real-Time ERP Integration
Ensure accurate pricing, availability, and product data with direct integration to Dynamics 365 Business Central.
Order & Checkout Assistance
Help users track orders, review carts, and complete purchases smoothly with AI-driven guidance.
Cross-Sell & Upsell Intelligence
Increase revenue with smart suggestions for complementary and alternative products.
Insights & Shopping Analytics
Analyze customer behavior, search trends, and buying patterns to optimize your commerce strategy.
Frequently Asked Questions
Find answers to the most common questions about Commerce Agent, including AI-powered product search, AI Lens visual search, conversational shopping, Dynamics 365 Business Central integration, personalized recommendations, and how AI enhances the customer shopping experience.
What is the Commerce Agent?
Commerce Agent is an AI-powered shopping assistant that integrates with Microsoft Dynamics 365 Business Central. It helps customers discover products, receive personalized recommendations, search using natural language or images, and complete purchases faster using real-time ERP data.
How does the Commerce Agent improve the online shopping experience?
Commerce Agent delivers intelligent product search, AI-powered recommendations, conversational assistance, and visual product discovery. By reducing search time and guiding customers through their buying journey, it improves engagement, increases conversions, and enhances customer satisfaction.
What is AI Lens in Commerce Agent?
AI Lens is an image-based product search feature that allows customers to upload a photo and instantly find matching or similar products. It simplifies product discovery, improves search accuracy, and creates a more intuitive shopping experience.
Does Commerce Agent integrate with Microsoft Dynamics 365 Business Central?
Yes. Commerce Agent integrates directly with Microsoft Dynamics 365 Business Central, providing real-time product information, pricing, inventory availability, and order data. This ensures customers always receive accurate and up-to-date information while shopping.
Can Commerce Agent provide personalized product recommendations?
Yes. Commerce Agent uses AI to analyze browsing behavior, purchase history, and customer preferences to recommend relevant products. Personalized recommendations improve product discovery, increase average order value, and create a more engaging shopping experience.
Can customers ask questions using the Commerce Agent?
Yes. Commerce Agent includes a conversational AI assistant that answers product questions, recommends products, provides order updates, assists with checkout, and supports customers in real time through natural language conversations.
How does Commerce Agent help increase sales?
Commerce Agent improves conversions with AI-powered search, personalized recommendations, cross-sell and upsell suggestions, visual product discovery, and guided checkout assistance. These capabilities reduce purchase friction and encourage customers to complete more transactions.
What insights does Commerce Agent provide?
Commerce Agent provides analytics on customer behavior, product searches, shopping trends, and buying patterns. These insights help businesses optimize product merchandising, improve customer experiences, and make data-driven decisions to increase online sales.
Transform Your Store with AI-Powered Commerce
Enhance product discovery, personalization, and shopping experiences with real-time ERP integration.