A fully integrated Service Management portal to optimize business processes, automate the service management life cycle and transform your business.
Set yourself apart from your competitors by providing your customers the ability to create and track service orders, register and manage product warranty info and view historical order information with an easy online portal access.
How this benefits your customers!
- Ability to self-serve and manage the account
- Online product/warranty registration
- Contracts & Warranty Management
- Provide estimates, service orders and show invoices
- Request easy returns online
- Track service calls, manage accounts, payments and order history
How this benefits your business
- Full automation of the Service Management processes
- Real-time integrated portal can instantly display service call estimates, orders and invoices.
- Instantly create an RMA for return orders requested from the customer
- Track resources and schedule service calls
- Send auto alerts and notifications to your customers
Key Features of Service Portal
Online Product Warranty Registration
Allow customers to register and view their product contract and warranty informaiton
Seamless Communication between NAV and Service portal
Full integration between the portal and the website eliminating the need for duplication of data
Real-time Updates
Accurate and instant information displayed to the customers on the portal. While online requests are instantly processed to the ERP for faster service
Service Order Management
Empower your customer with a self-serve access to raise service calls, track progress, view invoices and more.
Pay Invoices online
Your customers can view open invoices and make payments online conveniently
Access the portal from any device
Fully responsive portal can be accessed from any device without compromising the display
Alerts and Notifications
Auto-alert functionality and ready templates for email notifications
Simplified RMA(return orders)
Easy access to requests product returns and auto creation of return orders in the ERP
Service helpdesk Management
Providing complete customer care service to make every day support easy with ticket assignment automation and tracking.
Frequently Asked Questions
Find answers to the most common questions about our Service Portal, including Dynamics 365 integration, service requests, warranty management, RMAs, invoices, online payments, and how the portal helps deliver faster, more efficient customer service.
What is the Dynamics eShop Service Portal?
Dynamics eShop Service Portal is a self-service service management solution integrated with Microsoft Dynamics ERP. It enables customers to create and track service requests, manage warranties, view invoices, submit returns, and access service history through a secure online portal.
Which Microsoft Dynamics ERP systems does the Service Portal support?
The Service Portal integrates seamlessly with Microsoft Dynamics NAV, Dynamics 365 Business Central, and Dynamics 365 Finance & Operations. Real-time synchronization ensures service orders, warranties, invoices, customer records, and other data remain accurate across the portal and ERP.
How does the Service Portal improve customer service?
The portal allows customers to register products, request service, track service orders, manage warranties, view invoices, make payments, and monitor service history online. Self-service access reduces response times while improving customer satisfaction and service efficiency.
Can customers register products and manage warranties online?
Yes. Customers can register products, view warranty information, manage service contracts, and access warranty details through the portal. Real-time ERP integration ensures warranty records remain accurate and always up to date.
Does the Service Portal support online returns and RMA requests?
Yes. Customers can submit Return Merchandise Authorization (RMA) requests directly through the portal. Approved return requests automatically create return orders in Microsoft Dynamics ERP, simplifying returns and reducing manual processing.
Can customers pay service invoices online?
Yes. Customers can securely view open service invoices, payment history, estimates, and completed service orders. Online payment capabilities help accelerate collections while providing customers with a convenient self-service payment experience.
Does the Service Portal provide real-time updates and notifications?
Yes. The portal displays real-time service status, estimates, invoices, and warranty information directly from Microsoft Dynamics ERP. Automated email alerts and notifications keep customers informed throughout the entire service lifecycle.
How does the Service Portal improve service management?
The Service Portal automates service requests, warranty management, returns, helpdesk operations, resource scheduling, and customer communications. Real-time ERP integration reduces manual work, improves operational efficiency, and delivers a faster, more connected service experience.
Transform Your Service Management with ERP
Empower customers with a self-service portal for service requests, tracking, and real-time updates.