A fully integrated Service Management portal to optimize business processes, automate the service management life cycle and transform your business.
Set yourself apart from your competitors by providing your customers the ability to create and track service orders, register and manage product warranty info and view historical order information with an easy online portal access.
How this benefits your customers!
- Ability to self-serve and manage the account
- Online product/warranty registration
- Contracts & Warranty Management
- Provide estimates, service orders and show invoices
- Request easy returns online
- Track service calls, manage accounts, payments and order history
How this benefits your business
- Full automation of the Service Management processes
- Real-time integrated portal can instantly display service call estimates, orders and invoices.
- Instantly create an RMA for return orders requested from the customer
- Track resources and schedule service calls
- Send auto alerts and notifications to your customers
Key Features of Service Portal
Online Product Warranty Registration
Allow customers to register and view their product contract and warranty informaiton
Seamless Communication between NAV and Service portal
Full integration between the portal and the website eliminating the need for duplication of data
Real-time Updates
Accurate and instant information displayed to the customers on the portal. While online requests are instantly processed to the ERP for faster service
Service Order Management
Empower your customer with a self-serve access to raise service calls, track progress, view invoices and more.
Pay Invoices online
Your customers can view open invoices and make payments online conveniently
Access the portal from any device
Fully responsive portal can be accessed from any device without compromising the display
Alerts and Notifications
Auto-alert functionality and ready templates for email notifications
Simplified RMA(return orders)
Easy access to requests product returns and auto creation of return orders in the ERP
Service helpdesk Management
Providing complete customer care service to make every day support easy with ticket assignment automation and tracking.
Helping Your Business Reach New Heights
At Dynamics eShop, we help you execute digital transformation in your organization by optimizing the solutions offered by Microsoft.
