Dynamics eShop B2B eCommerce is a fully automated, self-service B2B portal that integrates in real time with Microsoft Dynamics ERP, including Dynamics NAV, Dynamics 365 Business Central, and Dynamics 365 Finance and Operations. It pulls business logic and rules directly from your ERP, so customer-specific catalogs, contract pricing, inventory, credit limits, and payment terms display instantly online. This lets B2B buyers place orders, reorder, and manage their accounts 24/7 without manual intervention, turning your wholesale operation into a streamlined digital commerce experience built specifically for Microsoft Dynamics users.
The B2B eCommerce solution is built for Microsoft Dynamics NAV (Navision), Dynamics 365 Business Central, and Dynamics 365 Finance and Operations. Because integration is real-time and bidirectional, pricing, inventory, customer information, and order data sync directly between the webstore and your ERP without duplicate data entry. The solution is also available on Microsoft AppSource for Business Central. This native Dynamics integration is what differentiates eShop from generic B2B platforms that require third-party middleware or manual imports, ensuring what’s in your ERP is exactly what appears online.
eShop displays customer-specific catalogs, negotiated contract prices, and segment-based discounts pulled directly from your Dynamics ERP. You can create customer groups and associate products to show or hide on the portal, plus grant or restrict add-to-cart abilities per customer. Each buyer sees only their applicable products, pricing, payment terms, and credit limits. This personalization mirrors the complex pricing agreements typical in wholesale and distribution, ensuring every logged-in customer experiences accurate, contract-driven pricing rather than generic retail rates, which is essential for B2B sales
The B2B portal supports credit cards, purchase orders, checks, PayPal, and other payment methods, all processed securely online. You can restrict which payment options display per customer and automatically enforce credit limit rules configured in your Dynamics ERP. This flexibility accommodates established B2B purchasing workflows where buyers often pay on terms or via PO rather than upfront card payment. By validating credit limits in real time against the ERP, the platform reduces financial risk while giving your business customers familiar, account-based payment experiences during checkout.
eShop offers multiple ordering methods designed for B2B efficiency: quick-order entry, one-click checkout, Excel spreadsheet upload, and reorder functionality based on purchase history. Buyers placing large, routine, or repeat orders can skip browsing and add many SKUs at once. These tools address the high-frequency, high-volume purchasing patterns common in wholesale and distribution, dramatically reducing order time. The combination of quick-order, reorder, and bulk upload is a key reason B2B customers prefer self-service portals over phone or email ordering.
Yes. eShop displays real-time inventory and stock availability pulled directly from your Dynamics ERP, so what’s in the ERP is what shows online, giving buyers full transparency. For fulfillment, the webstore can integrate live shipment rates or use ERP shipping prices, and customers can track order and shipment progress with real-time status updates. This visibility reduces customer service inquiries about stock and delivery, while accurate availability prevents overselling. Real-time data is central to the platform’s value, eliminating the lag and errors of disconnected systems.
Yes. eShop provides a responsive webstore that delivers a consistent browsing and ordering experience across desktops, tablets, and smartphones. It’s also omni-channel capable, allowing you to accept orders from your physical store, by phone, or online while customers view all transactions, order history, returns, and status in one place. This unified approach meets modern B2B buyers who research and purchase across multiple devices and channels. Consolidating these touchpoints into one ERP-connected portal ensures consistent pricing and inventory regardless of how the order is placed.
Yes. eShop is built to manage specialized B2B product structures, including kits, multiple units of measure (UOMs), and grouped products displayed on a single page. You can configure kits for online ordering and group related items easily within the portal back-end. This capability is critical for industries like industrial parts, automotive, medical supplies, and distribution, where products are sold in varied quantities, bundles, or configurations. Supporting these complex catalogs out of the box means you won’t need custom development to sell your full product range online.
Find answers to the most common questions about our Vendor Portal, including Dynamics 365 integration, supplier onboarding, purchase orders, invoice management, real-time collaboration, and how the portal simplifies procurement and vendor communication.
Dynamics eShop Service Portal is a self-service service management solution integrated with Microsoft Dynamics ERP. It enables customers to create and track service requests, manage warranties, view invoices, submit returns, and access service history through a secure online portal.
The Service Portal integrates seamlessly with Microsoft Dynamics NAV, Dynamics 365 Business Central, and Dynamics 365 Finance & Operations. Real-time synchronization ensures service orders, warranties, invoices, customer records, and other data remain accurate across the portal and ERP.
The portal allows customers to register products, request service, track service orders, manage warranties, view invoices, make payments, and monitor service history online. Self-service access reduces response times while improving customer satisfaction and service efficiency.
Yes. Customers can register products, view warranty information, manage service contracts, and access warranty details through the portal. Real-time ERP integration ensures warranty records remain accurate and always up to date.
Yes. Customers can submit Return Merchandise Authorization (RMA) requests directly through the portal. Approved return requests automatically create return orders in Microsoft Dynamics ERP, simplifying returns and reducing manual processing.
Yes. Customers can securely view open service invoices, payment history, estimates, and completed service orders. Online payment capabilities help accelerate collections while providing customers with a convenient self-service payment experience.
Yes. The portal displays real-time service status, estimates, invoices, and warranty information directly from Microsoft Dynamics ERP. Automated email alerts and notifications keep customers informed throughout the entire service lifecycle.
The Service Portal automates service requests, warranty management, returns, helpdesk operations, resource scheduling, and customer communications. Real-time ERP integration reduces manual work, improves operational efficiency, and delivers a faster, more connected service experience.
At Dynamics eShop, we help you execute digital transformation in your organization by optimizing the solutions offered by Microsoft.
