Welcome Home America
The process of implementing eShop has been an education in how our database was set up 20 years ago and how it has grown organically since.
The team at Dynamics eShop has been phenomenal! They have time and again accommodated our “special” business needs. We have a product catalog of just over 6400 items of which over 2500 are public to our customers. The differential are products used in kitted items – like a Welcome Gift that uses 18 different products to build and we present the customer with choices for 4 of those to mix and match. Then there are our variants, in some cases our items have 3 different option groups with 30 variations in each group. That is a complicated thing for my human CSRs to do, let alone some middleware code, yet eShop handled this situation without my staff having to significantly change any of our database processes!It has taken just about the same amount of time to launch our original website which is not linked to our ERP at all.
I really wish we had done this years ago, it would have saved us at least 3100 work hours annually and allowed us to avoid many input errors that would add another 500 hours of wasted time each year. In fact we’ve saved about 10% of the implementation cost by finding and correcting errors as we’ve moved through the process with eShop.
The eShop team is providing us a complete solution that goes beyond the “guts” of database integration and goes into the aesthetics, usability and conversion rate of our site. Naveen and his team are wonderful to work with, I recommend them highly for your NAV to web needs, you will not regret the decision.
Welcome Home America
East Bay tire Co.
Our e-Shop solution is delivering an unbelievable user experience to our customers. Customers no longer have to call-in to get inventory availability or place orders because it’s all just a click away.
We interviewed and had demos with four different companies trying to decide on the best ecommerce site to take our company to the next level. Out of those four, eShop stood out volumes above the rest. From the minute they introduced eShop to our team, we were sold! Their effective ability to communicate and begin an incredible rapport with us immediately, to their product knowledge and creating a first demo that spoke directly to our business and our needs, to their templates and how visually beautiful they were and easy to navigate, to their ability to customize anything we wanted to give an exceptional customer experience, left us with a very easy decision to make.
What exceeded our expectations the MOST is the support we have been given from Day 1 of partnering with eShop. Naveen and Deepa are true professionals in their field and it has been an absolute pleasure to work with them for the past 6 months. They are readily available at ANY time and their response turnaround is exceptional. I have NEVER worried for a second that a question would not be answered immediately. They have been accessible every hour of every day and during a huge implementation, THIS is incredibly important and calming. They have worked endlessly to troubleshoot any issues we had and have worked even harder to guide me so I may Project Manage this implementation with my team effectively.
I will highly recommend eShop and they will be my one and only recommendation to anyone considering implementing an ecommerce site!
Events & Marketing
CFC,Inc, Soaper’s Choice
We made the decision to seek out a B2B solution and EShop is where our search ended. The demo convinced us that this would be a relatively smooth integration and offered the simplicity we knew our end users would be looking for.
It became apparent very soon into the integration that we’d made the right decision. Our implementation team was extremely responsive, very detail oriented, understood our needs, and exceeded our expectations.
Today we currently have thousands of registered end users and we are very effectively selling our products by adding a fantastic solution to Ecommerce that is key to staying current. The bottom line is that not only do we have sales coming in on a regular basis with this solution, we also have mainstreamed our customer service administrative responsibilities.
EShop also has fantastic reporting capabilities that quickly allow us to view outstanding shopping carts that haven’t been placed, sales, trends and much more. The orders integrate seamlessly into our system and with a single click the order is released for shipment. We’ve only started using the capabilities that EShop offers and we’re already looking at way to expand our reach.
We would highly recommend this EShop to any organization looking for a great
The ease of integration with the NAV product & eShop team knowledge about the product surprised us.
Working with the Dynamics eShop team has been an excellent experience. They have surpassed our client’s expectations in terms of product knowledge, the implementation experience and overall service. We would recommend the Dynamics eShop product in the future!
OmniVue | Director of Professional Services